General terms & conditions


1. StartDock Holding BV: CoworkingNL, established in Amsterdam, Chamber of Commerce no. 71123687.  
2. Customer: the party which StartDock  Holding BV has entered into an  agreement with.  
3. Parties: StartDock Holding BV  and customer together.  
4. Consumer: a customer who isan individual acting for private purposes.


1. These terms and conditions will apply to all quotations,  offers, activities, orders, agreements and deliveries of  services or products by or on  behalf of StartDock Holding BV.  
2. Parties can only deviate from these conditions if they have  explicitly agreed upon in writing.  
3. The parties expressly exclude the applicability of  supplementary and/or deviating general terms and conditions of the  customer or of third parties.  


1. All prices used by StartDock  Holding BV are in euros, are exclusive of VAT and exclusive of any other costs such as  administration costs, levies and  travel-, shipping- or transport expenses, unless expressly stated otherwise  or agreed  otherwise.  
2. StartDock Holding BV is  entitled to adjust all prices for its products or services, shown in its  shop, on its website or  otherwise, at any time.  
3. The parties agree on a total price for a service provided by StartDock Holding BV. This is always a  target price,  unless the parties have  explicitly agreed upon in writing on a fixed price, which cannot be deviated  from.  
4. StartDock Holding BV is  entitled to deviate up to 10% of the target price.  
5. If the target price exceeds 10%, StartDock Holding BV must  let the customer know in due time why a higher price is  justified.  
6. If the target price exceeds 10%, the customer has the right to  cancel the part of the order that exceeds the target price  by 10%.  
7. StartDock Holding BV has  the right to adjust prices annually.  
8. StartDock Holding BV will  communicate price adjustments to the customer prior to the moment the price  increase  becomes effective.  
9. The consumer has the right to terminate the contract with StartDock Holding BV if he does not agree with the price  increase.  

Payments and payment term

1. StartDock Holding BV may,  at the conclusion of the agreement, require a down payment of up to 50% of  the agreed  amount.  
2. The customer must have paid the full amount within 1 month, after delivery.  
3. Payment terms are considered as fatal payment terms. This  means that if the customer has not paid the agreed amount  at the latest on the last day of  the payment term, he is legally in default, without StartDock Holding BV having  to  send the customer a reminder or  to put him in default.        
4. StartDock Holding BV reserves  the right to make a delivery conditional upon immediate payment or to require   adequate security for the total amount of the services or products.

Consequence of late payment

1. If the customer does not pay within the agreed term, StartDock Holding BV is entitled to charge an interest of 8% per  month for commercial transactions from the day the customer is in default,  whereby a part of a month is counted for  a whole month.            
2. When the customer is in default, he is also due to  extrajudicial collection costs and may be obliged to pay any  compensation to StartDock Holding BV.  
3. The collection costs are calculated on the basis of the  Reimbursement for extrajudicial collection costs.  
4. If the customer does not pay on time, StartDock Holding BV may  suspend its obligations until the customer has met  his payment obligation.  
5. In the event of liquidation, bankruptcy, attachment or  suspension of payment on behalf of the customer, the claims of  StartDock Holding BV on the customer are immediately due and  payable.  
6. If the customer refuses to cooperate with the performance of  the agreement by StartDock Holding  BV, he is still  obliged to pay the agreed price  to StartDock Holding BV.  

Right of withdrawal

1. A consumer may cancel an online purchase during a cooling-off  period of 14 days without giving any reason,  provided that:
- the service does not concern  accommodation, travel, restaurant business, transport, catering assignment or  form of leisure activity  
- the purchase does not concern an  (assignment to) urgent repair  
- it does not concern a service  that is fully performed with the consent of the customer within the 14  calendar  days right of withdrawel period  and the consumer has not renounced his right of withdrawal        
2. The cooling-off period of 14 days as referred to in paragraph  1 commences:        
- as soon as the consumer has  purchased a service for the first time        
- as soon as the consumer has  confirmed the purchase of digital content via the internet  
3. The consumer can notify his right of withdrawal via, if desired by using the withdrawal form that can be downloaded via the website of StartDock Holding BV,

Suspension of obligations by the customer

The customer waives the right to  suspend the fulfillment of any obligation arising from this agreement.  


The customer waives his right to  settle any debt to StartDock  Holding BV with any claim on StartDock Holding BV.  


1. The customer undertakes to insure and keep insured the  following items adequately against fire, explosion and water  damage as well as theft:        
- goods delivered that are  necessary for the execution of the underlying agreement  
- goods being property of StartDock Holding BV that are present at the premises of the  customer  
- goods that have been delivered  under retention of title        

2. At the first request of StartDock  Holding BV, the customer provides the policy for these insurances for  inspection.  


When parties have entered into an  agreement with services included, these services only contain best-effort   obligations for StartDockHolding BV, not obligations of results.

Performance of the agreement

1. StartDock Holding BV executes  the agreement to the best of its knowledge and ability and in accordance with  the  requirements of good workmanship.  
2. StartDock Holding BV has  the right to have the agreed services (partially) performed by third parties.  
3. The execution of the agreement takes place in mutual  consultation and after written agreement and payment of the  possibly agreed advance by the  customer.  
4. It is the responsibility of the customer that StartDock Holding BV can start the implementation of the  agreement on  time.  
5. If the customer has not ensured that StartDock Holding BV can  start the implementation of the agreement in time, the  resulting additional costs and/or  extra hours will be charged to the customer.  

Duty to inform by the consumer

1. The customer shall make available to StartDock Holding BV all  information, data and documents relevant to the  correct execution of the agreement  to in time and in the desired format and manner.        
2. The customer guarantees the correctness, completeness and  reliability of the information, data and documents made  available, even if they originate  from third parties, unless otherwise ensuing from the nature of the  agreement.  
3. If and insofar as the customer requests this, StartDock Holding BV will return the relevant documents.  
4. If the customer does not timely and properly provides the  information, data or documents reasonably required by  StartDock Holding BV and the execution of the agreement is  delayed because of this, the resulting additional costs   and extra hours will be charged to the customer.

Duration of the service agreement

1. The agreement between StartDock  Holding BV and the customer is  entered into for the duration of 1  years, unless it  results otherwise from the nature  of the agreement or if the parties have expressly agreed otherwise in  writing.  
2. If a fixed-term contract has been entered into, it will be  tacitly converted into an open-ended contract at the end of the  term, unless 1 of the parties  terminates the contract with due observance of a notice period of 2 month(s), or if a  consumer terminates the agreement  with due observance of a notice period of 1 month causing the agreement to  end  at the end of the fixed term.  
3. If the parties have agreed upon a term for the completion of  certain activities, this is never a strict deadline, unless  specified explicitly otherwise in  writing. If this term is exceeded, the customer must give StartDock Holding BV a  written reasonable term to  terminate the activities, before it may either terminate the contract or  claim damages.  


The customer indemnifies StartDock Holding BV against all third-party claims that are  related to the products and/or  services supplied by StartDock  Holding BV.  


1. The customer must examine a product or service provided by StartDock Holding BV as soon as possible for possible  shortcomings.  
2. If a delivered product or service does not comply with what  the customer could reasonably expect from the  agreement, the customer must  inform StartDock Holding BV of this as soon as possible, but in any  case within 1  month after the discovery of the  shortcomings.  
3. Consumers must inform StartDock  Holding BV of this within two  months after detection of the shortcomings.  
4. The customer gives a detailed description as possible of the  shortcomings, so that StartDock  Holding BV is able to  respond adequately.  
5. The customer must demonstrate that the complaint relates to an  agreement between the parties.  6. If a complaint relates to ongoing work, this can in any case  not lead to StartDock Holding BV being forced to  perform other work than has been  agreed.  

Giving notice

1. The customer must provide any notice of default to StartDock Holding BV in writing.  
2. It is the responsibility ofthe customer that a notice of default actually reaches StartDock Holding BV (intime).

Joint and several Client liabilities

If StartDock Holding BV enters into an agreement with several  customers, each of them shall be jointly and severally  liable for the full amounts due  to StartDock Holding BV under that agreement.  

Liability of StartDock Holding BV

1. StartDock Holding BV is  only liable for any damage the customer suffers if and insofar as this damage  is caused by  intent or gross negligence.  
2. If StartDock Holding BV is  liable for any damage, it is only liable for direct damages that results from  or is related to  the execution of an agreement.            
3. StartDock Holding BV is  never liable for indirect damages, such as consequential loss, lost profit,  lost savings or  damage to third parties.  
4. If StartDock Holding BV is  liable, its liability is limited to the amount paid by a closed  (professional) liability  insurance and in the absence of  (full) payment by an insurance company of the damages the amount of the  liability is  limited to the (part of the)  invoice to which the liability relates.  
5. All images, photos, colors, drawings, descriptions on the  website or in a catalog are only indicative and are only  approximate and cannot lead to  any compensation and/or (partial) dissolution of the agreement and/or  suspension of   any obligation.

Expiry period

Every right of the customer to  compensation from StartDock Holding  BV shall, in any case, expire  within 12 months  after the event from which the  liability arises directly or indirectly. This does not exclude the provisions  in article 6:  89 Dutch Civil Code.  


1. The customer has the right to dissolve the agreement if StartDock Holding BV imputably fails in the fulfillment of  his obligations, unless this  shortcoming does not justify termination due to its special nature or because  it is of minor  significance.  
2. If the fulfillment of the obligations by StartDock Holding BV is not permanent or temporarily  impossible, dissolution  can only take place after StartDock Holding BV is in default.  
3. StartDock Holding BV has  the right to dissolve the agreement with the customer, if the customer does  not fully or  timely fulfill his obligations  under the agreement, or if circumstances give StartDock Holding BV good  grounds to  fear that the customer will not  be able to fulfill his obligations properly.  

Force majeure  

1. In addition to the provisions of article 6:75 Dutch Civil  Code, a shortcoming of StartDock  Holding BV in the  fulfillment of any obligation to  the customer cannot be attributed to StartDock  Holding BV in any situation  independent of the will of StartDock Holding BV, when the  fulfillment of its obligations towards the customer is  prevented in whole or in part or  when the fulfillment of its obligations cannot reasonably be required from StartDock  Holding BV .  2. The force majeure situation referred to in paragraph 1 is also  applicable - but not limited to: state of emergency (such  as civil war, insurrection,  riots, natural disasters, etc.); defaults and force majeure of suppliers,  deliverymen or other  third parties; unexpected  disturbances of power, electricity, internet, computer or telecoms; computer  viruses, strikes,  government measures, unforeseen  transport problems, bad weather conditions and work stoppages.  
3. If a situation of force majeure arises as a result of which StartDock Holding BV cannot fulfill one or more  obligations towards the customer,  these obligations will be suspended until StartDock  Holding BV can comply with  it.        
4. From the moment that a force majeure situation has lasted at  least 30 calendar days, both parties may dissolve the  agreement in writing in whole or  in part.  
5. StartDock Holding BV does  not owe any (damage) compensation in a situation of force majeure, even if it  has  obtained any advantages as a  result of the force majeure situation.  

Modification in the agreement

If, after the conclusion of the  agreement and before its implementation, it appears necessary to change or  supplement   its contents, the parties shall timely and in mutual consultation adjustthe agreement accordingly.

Changes in the general terms and conditions

1. StartDock Holding BV is  entitled to amend or supplement these general terms and conditions.  
2. Changes of minor importance can be made at any time.  
3. Major changes in content will be discussed by StartDock Holding BV with the customer in advance as much as possible.        
4. Consumers are entitled to cancel the agreement in the event of  a substantial change to the general terms and  conditions.  

Transfer of rights

1. The customer cannot transfer its rights deferring from an agreement  with StartDock Holding BV to third parties  without the prior written consent  of StartDock Holding BV.  
2. This provision applies as aclause with a property law effect as referred to in Section 3:83 (2) DutchCivil Code.

Consequences of nullity or annullability

1. If one or more provisions of these general terms and  conditions prove null or annullable, this will not affect the other  provisions of these terms and  conditions.  
2. A provision that is null or annullable shall, in that case, be  replaced by a provision that comes closest to what  StartDock Holding BV had in mind when drafting the conditions  on that issue.  

Applicable law and competent court

1. Dutch law is exclusively applicable to all agreements between  the parties.  
2. The Dutch court in the district where StartDock Holding BV is  established is exclusively competent in case of any   disputes between parties, unless the law prescribes otherwise.

Drawn up on the 13 October 2022